Google Links
Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge
Required Skills
liaise with users across a range of organisational levels
provide limited advice and guidance to users
literacy skills to read write and interpret workplace documentation
problemsolving skills for a defined range of predictable problems
technical skills to operate a personal computer
technical documentation processes
software licensing requirements
inventory principles and procedures
current industry practice related to storage of hardware software and technical documentation